Cancellation & Refund Policy

Last updated: 24 September 2026

We want every client to be happy with our work. Because our services involve custom work and third-party purchases made specifically for you, cancellations and refunds are handled as follows.

1. Before work starts

If you cancel before we have started any work and before any third-party purchase (domain, hosting, plugins, ad credits, etc.), your advance will be refunded after deducting any payment-gateway or bank charges.

2. After work has started

Once design or development work has started, the advance is non-refundable, as it covers time and resources already committed to your project.
No refund is possible once the domain has been purchased and/or once control of your Google Business Profile (GMB) or other accounts has been handed over to us to start work.
If you cancel mid-project, you will be billed for the work completed up to that point.

3. Third-party costs

Domain registration, hosting, SSL, premium plugins/themes, payment gateway setup fees, WhatsApp (Meta) conversation charges, AI usage and advertising spend are paid to third parties and are non-refundable once purchased or used.

4. Monthly services

Monthly packages (digital marketing, social media, SEO, GBP management, ads management) can be cancelled with 7 days’ written notice before the next billing date.
Fees for the current month are non-refundable once the month’s work has begun.
Unused ad budget remains in your own ad account and is controlled by you.

5. Results-based requests

Refunds are not provided on the basis of search rankings, number of leads, followers or sales, as these depend on search engines, platforms and market factors outside our control. We do not guarantee specific rankings; SEO and Google Business Profile results typically take at least 6 months.

6. Revisions instead of refunds

If something is not as agreed, please tell us — we will fix it. We develop based on the complete requirements you share, and offer a one-week revision window after the website goes live.

7. How to request a cancellation or refund

Email info@SASbizz.com or WhatsApp +91 75079 74034 with your name, project details and reason. Approved refunds are processed within 7–10 working days to the original payment method.